Feel free to browse some of our most commonly asked questions or send email to our support staff: helpdesk@awebpresence.com. Thanks, Support Team What services do you provide? Do I pay a setup fee? Do I pay a setup fee for a transfer of a domain name? Do you support Microsoft® FrontPageTM? Do I have full CGI-bin access? Do you provide Dial-up access? Do you design websites? Will you maintain my website? What if I want to upgrade my account later? How can I check to see if the domain I want is available? What is propagation? How does your company handle domain registration? What is the InterNIC fee for domain registration? Is there a limit to the amount of data transfer per month? How do I transfer files to my web site? Will I have unlimited access to update my pages? Can I use my account for commercial purposes? Can I resell space within my own account? Do you accept international orders? What contract and payment terms are available? Do you offer technical support? How long does it take to set up a new account? How do I place an order? Why won't my username and password work? What services do you provide? Web Presence Communications provides top quality website hosting, domain registration and much more! If you need additional info on our services or help to find out what plan would best fit your needs, send mail to sales@awebpresence.com Back to Top Do I pay a setup fee? No you do not pay any setup fee to us. This does not include fees required by InterNIC. Other fees may apply for special needs such as SSL, Database connection, additional POP3 accounts, etc. Please contact sales@awebpresence.com for more information. All dollar amounts are in US dollars. Back to Top Do I pay a setup fee for a transfer of a domain name? No!  Setup fee for domain registration work does not apply if you are transferring to us from another Internet Service Provider (ISP) or Web Presence Provider (WPP). Back to Top Do you support FrontPage? We fully support Microsoft® FrontPageTM 2000 and it's extensions. We currently host FrontPage sites that utilize Database connectivity, bots, forms, and CGI scripting. We do have the most up-to-date extensions available! Back to Top Do I have full CGI-bin access? Yes!  You have full CGI bin access. Web Presence Communications reserves the right to remove any scripts that may be adversely impacting the server or other clients. Back to Top Do you provide Dial-up access? No.  We are not an Internet Service Provider! We only provide space on the net to house your websites. Hence the phrase WPP (Web Presence Provider). See us on the list of qualified WPP's referred by the Microsoft FrontPage team. This means we have been tested by Microsoft to ensure that we fully support FrontPage and the extensions are working properly. Back to Top Do you design websites? No. We focus all of our attention with providing you with the best hosting on the net.  We can recommend many qualified professionals, who are experts in design, database work, e-commerce or whatever your needs may be.  Simply send a note with the type of work you need done to sales@awebpresence.com Back to Top Will you maintain my website? No. We focus all of our attention with providing you with the best hosting on the net. Back to Top What if I want to upgrade my account later? If you find that your current account does not fit your needs or you have just simply out grown them. No problem. Just let us know and will upgrade your account to the level you need. Back to Top How can I check to see if the domain I want is available? You can check to see the availability of a domain by using whois link @ InterNIC. Go to http://www.networksolutions.com  Back to Top How does your company handle domain registration? In order for InterNIC and Web Presence Communications to have the same information we must complete all domain registrations. We collect info from our clients, submit the proper paper work, and handle all communications with InterNIC. Back to Top What is propagation? In order for the Internet to recognize your new domain, all ISP's must reset their tables of IP and DNS addresses. Once this is done then your site is recognized as having a domain name. This could take as long as two weeks. Back to Top What is the fee for domain registration? This fee is $0. It covers all administration work concerning your new domain. Once you provide us with the information, we handle the rest. The only time you will hear from InterNIC is to confirm your new domain and handle the billing for registration with them. You will be billed separately for your new domain registration. The initial covers the cost for two years. Thereafter, you will be billed each year. Back to Top Is there a limit to the amount of data transfer per month? One of our best features at Web Presence Communications is the fact that we know how frustrating it is to have limitations. When a WPP or ISP limits you to how much data transfer you can have a month, you spend more time worrying that you might exceed your limit rather than about how well your site will function. We do not impose limitations in the amount of data transfer you may have per month. You are free to develop like you were meant to. Without constricting limitations! Back to Top How do I transfer files to my web site? If you are using MS FrontPage you simple point your mouse to <File> in FP Explorer and click publish. Choose your destination path and click OK. Your site is up and running in no time. If you don't use FrontPage your account can be setup with FTP and you can use any FTP program you wish. Connect to the server with your username and password. Find your files locally and point to where you want those files to go,. Then click your transfer button. Done. We offer support if you have any difficulties. We can walk you through it. Back to Top Will I have unlimited access to update my pages? Yes! As mentioned above, you have unlimited hits and data transfer to your site. You have 24 hour, 7 day a week access to your site for FrontPage or FTP updates. Back to Top Can I use my account for commercial purposes? Yes. Your site maybe used for commercial purposes. Back to Top Can I resell space within my own account? E-mail us for reseller opportunities at resellers@awebpresence.com. Back to Top Do you accept international orders? Yes.  If paying by check then all payments must be made in US Dollars. We also accept the following credit cards for payments: MasterCard, Visa, American Express, Discover and Dinners Club. Back to Top What contract and payment terms are available? We except payment by money order, checks and many major credits cards. We have no minimum contract requirement. However, we do require the first and last months rent at the time of setup. But this can be waived if you plan to pay quarterly. Back to Top Do you offer technical support? We offer support 24 hours a day!  Simply send questions to help@awebpresence.com  Back to Top How long does it take to set up a new account? Normally 24 hours or less. Back to Top How do I place an order? Use our online order form. Please be detailed with your responses to the questions. This form is used to complete invoices and to set up your account. Any information that is left out will slow down the process and delay your ability to use your site. Back to Top Why won't my username and password work? Check out this site for more information on setting up your system to connect to our network.   Back to Top

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